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| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment and Paypal express checkout. We accept Paypal, Visa, Mastercard and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Order Processing & Despatch Most Orders are despatched from our warehouse within 1 working day, subject to stock availability and any security checks, via Interlink Express, next day by 3 pm service. We normally despatch orders on regular working days throughout the festive season. During times of peak seasonal demand (especially Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery. If for any reason theres a major delay with the expected delivery time, well contact you and explain the situation. Please allow a couple of extra days delivery time for orders to Scottish Highlands; Islands or Northern Ireland. Please note we cannot deliver orders to PO Box addresses. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page. |
| Privacy Policy Techbotics Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Returns And Refunds Returns And Refunds are easy. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. Unwanted Goods If you return the product (having taken reasonable care of it) within 7 days of the date on which you received it, then we will issue a refund as long as the product is in unopened and perfect condition*. You must advise our customer service team prior to despanch. *perfect condition means just that. You will be responsible for the returned products until they reach us. EU Distance Selling Directive Your rights to return goods within 7 days are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Faulty Goods If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email to inform us within 30 days of receipt and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will allocate you a Returns Code (which you may wish to include with the package to ensure we process your return as efficiently as possible) and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 7 days after purchase please email us. Please note that returns are not able to be accepted in person at our head office address. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery). |
